The language around single sign on, federated identity and access management, SAML, Shibboleth – and even OpenAthens – is complex. We recently created a glossary as a primer but we also provide full support to our customers and partners.
Although one aim of OpenAthens is to remove or manage the complexity for our customers, we know that our customers rely on the expertise of our technical specialists and support team. Quotes from a customer survey in January 2016 confirm our view that our service team are hugely valuable to our customers:
“Very helpful and friendly technical support team. We can always rely on getting help if and when we need it”
“Whenever I have had cause to contact OpenAthens support the call has been answered promptly and confidently. The help received has been much appreciated.”
“Great customer service and very helpful.”
Our service desk offers help for publishers, IT teams, librarians and information managers.
Library technology has many systems in place to deliver information effectively to end-users and ensuring that OpenAthens is able to integrate with the range of complementary technologies is one of the key benefits provided by our support team.
Applications we work with range from OKTA, ADFS and Ping Federate all the way through to EBSCO discovery services and SirsiDynix library management systems.
We also work with our partners to ensure all customers using OpenAthens get the full benefit from a secure, simple and efficient set up of OpenAthens.
Every license is supplied with comprehensive documentation to help customers install, configure and optimise deployment for maximum effectiveness.
We also run on and offline training sessions for customers alongside our dedicated support with 24/7 infrastructure monitoring at http://status.openathens.net/.
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