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Access Lab 2020

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Simplifying the future together

19 March 2020

Online


Presentation recordings |  Speakers | Sponsors | Media partnerConference news & blogs

 

We renamed our annual conference to Access Lab to reflect the wider topics around discovery and access to content and the relationship between publishers, librarians and end-users in this space. Due to circumstances surrounding the novel coronavirus (COVID-19) outbreak, we hosted our conference online.

The conference attracted over 400 registrants comprised of international publishers and library professionals from a wide range of sectors including education and research, healthcare, government, charity, publishing, and commercial.

We wanted our international conference audience to feel inspired and enthused about the sessions they listen to during the day. A special thanks to all attendees and staff who embraced our last-minute change to digital delivery and contributed to the successful running of our event.

All conference mentions available on Twitter: #AccessLab2020

Delegate feedback from Access Lab 2020

If you participated in this year’s online event, we would really appreciate 5 minutes of your time to complete our short survey.

“You were a leader in putting the conference online at an early stage, and making it happen!”

“Interesting talks – some speakers were really great such as Nick Poole and Sam Herbert. There was a good balance between professionals, customers and OpenAthens personnel”

“Simply being able to attend. Although it’s dreadful that the in-person conference had to be canceled, moving the conference online allowed me to attend a conference I’ve wanted to attend for some time. Thank you.”

 

Presentations

The future of libraries


Nick Poole, CEO, CILIP

View the presentation slides

Read Nick’s Q&A

How to modernise your knowledge for the digital age


Sam Herbert, co-founder, 67Bricks

View the presentation slides

Read Sam’s Q&A

An open architecture for digital libraries to offer a seamless user journey

Alvet Miranda, Senior manager of South/West Asia, Oceania and Africa, EBSCO

View the presentation slides

Read Alvet’s Q&A

Librarians are users too

Eileen Jamieson, serials and information librarian, Geological Society

View the presentation slides

Read Eileen’s Q&A

“Tips and pitfalls” – When BMJ Best Practice moved to OpenAthens Keystone

Elin Svensson Goodwin, product manager, BMJ

View the presentation slides

OpenAthens: service desk charter / our future plans

Joe Bromley, platform engineer. Ian Allchurch, support analyst and Jake Smallridge, product manager

View the presentation slides

Read the OpenAthens Q&A

What OpenAthens can do for you: creative applications for the academic library

Amanda Ferrante, EBSCO and Scott Anderson & Krista Higham, Millersville University

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Read the Q&A

When WAM went bam: OpenAthens and Alma implementation

Karen Abel, Subscriptions and E-Resources Coordinator, University of Leeds

View the presentation slides

Read Karen’s Q&A

Easier Access to Content from Anywhere

Johan Tilstra, Lean Library, and Andrew Cheney, Mersey Care NHS Foundation Trust

View the presentation slides

Read the Q&A

Gwendolyn Brook Library’s switch from EZproxy to OpenAthens

Joanna Kolendo, e-resources & reference librarian, Chicago State University, US

View the presentation slides

Read Joanna’s Q&A

FOLIO & OpenAthens integration: A case study of Chalmers University of Technology

Richard Burkitt, director of SaaS innovation, EBSCO

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Helping users get on the right path even if they start off on the wrong foot

Scott Ahlberg, COO, Reprints Desk

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Read Scott’s Q&A

The challenges and opportunities of personalisation in access management

Peter Reid, digital services librarian, Bath Spa University

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Saying ‘no’ to publishers personal data gathering

Sally Hoadley, Jerome Farrell, Hannah Wise, University of Surrey

View the presentation slides

Read Surrey University’s Q&A

Panel debate: Privacy vs Personalisation

– Jon Bentley, commercial director, OpenAthens (panel chair)
– Sebastian Kohlmeier, senior manager of program management and business operations, Allen Institute for AI and Semantic Scholar
– Peter Reid, digital services librarian, Bath Spa University
– Ganesh Gupta, student partner, Jisc

Read the unanswered questions from the panel debate

Winner of Best Publisher UX Award 2020

The 2020 winner is: Emerald Publishing: Emerald Insight

Speakers

Nick Poole

Nick Poole
CEO, CILIP

Nick became Chief Executive Officer (CEO) of CILIP on 22 June 2015. Nick was previously CEO of the Collections Trust, where he was responsible for developing UK and international standards for information management, advising on digital programmes and leading partnership initiatives with a range of leading digital companies. Nick was elected to the Board of Wikimedia UK on 25 July 2015. He is former Chair of the Europeana Network and provided representation to the European Commission on culture and technology policy. Prior to joining the Collections Trust in 2005, Nick held a number of roles at the Museums, Libraries and Archives Council (MLA), including responsibility for Regional policy development and as a National ICT Adviser. Nick is currently Chair of BIC Ltd, the book industry supply chain organisation.

Sam Herbert

Sam Herbert
Co-founder, 67 Bricks

Sam Herbert is co-founder of 67 Bricks.  Sam has taken a lead in exploring how technologies like AI, machine learning and natural language processing can deliver value in the information industry by increasing the worth of data, strengthening user engagement and delivering new sources of revenue.  He has a unique ability to understand clients’ needs and unravel the latest technologies that will help them deliver exceptional user experiences.

Elin Svensson Goodwin

Elin Svensson Goodwin
Product manager, BMJ

Elin is an experienced and creative product manager at BMJ. She is currently working on the award-winning BMJ Best Practice app and website. She prides herself as someone who is passionate about creating and developing products that people love. This year she has continued an ambitious development programme of BMJ Best Practice in collaboration with customers and health professionals around the world. In the last two years alone, Elin has been part of workshops and product development sessions with over 500 clinicians. This valuable insight has supported the overall delivery of digitally engaging solutions that are easy to access.

Karen Abel

Karen Abel
Subscriptions and e-resources coordinator, University of Leeds

Within the role of Subscriptions and E-Resources Coordinator at the University of Leeds, Karen looks after access to the online resources provided to academics and students via the Library.

Scott Ahlberg

Scott Ahlberg
COO, Reprints Desk

Scott Ahlberg, COO of Reprints Desk, the company behind Article Galaxy, has over 3 decades of experience at 4 different businesses all focused on helping users find the content they need.

Peter Reid

Peter Reid
Digital services librarian, Bath Spa University

I’ve worked in digital side of academic libraries for ten years or so, with a lot of access management in the past 6. I work closely with IT on IdP projects, troubleshoot and configure new services, and this past year was on the privacy and security working group for RA-21. My other work is in usability, website management and training.

Sally Hoadley

Sally Hoadley
Acting team leader e-resources, University of Surrey

Sally Hoadley works in the Content and Systems Department at the University of Surrey Library. With backgrounds in E-resource troubleshooting, Acquisitions and Library Systems.

 

Jerome Farrell

Jerome Farrell
Systems Librarian, University of Surrey

Jerome Farrell works in the Content and Systems Department at the University of Surrey Library. With backgrounds in E-resource troubleshooting, Acquisitions and Library Systems.

Hannah Wise

Hannah Wise
Information resources advisor, University of Surrey

Hannah Wise works in the Content and Systems Department at the University of Surrey Library. With backgrounds in E-resource troubleshooting, Acquisitions and Library Systems.

Eileen Jamieson

Eileen Jamieson
Serials and information librarian, Geological Society

Eileen has worked in libraries at the RCHME, UCL, and the Natural History Museum, and currently works at the Geological Society Library. She has administered e-journal access at both the NHM and the Geological Society, but first worked with e-journals during her MSc in Information Science in 1996/97.

Scott Anderson

Scott Anderson
Information systems librarian, Millersville University

Scott Anderson is an Associate Professor in the Library at Millersville University where he has been practicing various forms of librarianship since 1994 focusing primarily on information systems, content platforms, authentication, repositories, linking, discovery and interlibrary loan. He’s the subject specialist for art & design, business, computer science, economics, and mathematics working directly with faculty and students in those disciplines on instructional and research activities. He earned his MLS from Indiana University (’94) and MBA from Pennsylvania State University (’98). He enjoys travel, reading, single malt scotch and is an accomplished competitive marksman.

Krista Higham

Krista Higham
Access services librarian, Millersville University

Krista Higham is the Access Services Librarian at Millersville University overseeing library policies and workflow changes in the operational areas of circulation, course reserves, and resource sharing. She is the copyright education expert on campus and subject librarian to Applied Engineering, Safety, & Technology, Philosophy, and Geography.  She is currently and has served for nine years as the Library’s Collection Development Committee chairperson. She has a B.S. in Business Information Systems from Messiah College, a M.S.in Library Science from Clarion University of Pennsylvania, and a M.S. in Information Systems from Penn State University, Harrisburg. Her interests include reading and travel.

Sebastian Kohlmeier

Sebastian Kohlmeier
Sr. Manager of Program Management and Business Operations at the Allen Institute for AI (AI2)

Sebastian Kohlmeier is the Sr. Manager of Program Management and Business Operations at the Allen Institute for AI (AI2), a non-profit AI research institute based in Seattle. At AI2, Sebastian leads program management for applied research, data science and partner development for Semantic Scholar (a free academic search and discovery tool). Prior to joining the Allen Institute for AI, Sebastian worked as a Technical Program Manager and Engineering Manager in a variety of roles at Amazon and Microsoft.

Johan Tilstra

Johan Tilstra
Founder and CEO, Lean Library

Johan Tilstra, a former Program Manager at Utrecht University, is the founder and CEO of Lean Library.

Andrew Cheney

Andrew Cheney
Evidence services lead, Mersey Care NHS Foundation Trust

The first information professional to graduate through the NHS Leadership Academy at EGA level; Andrew has over ten years’ experience in sourcing, creating and sharing the highest quality evidence across one of the largest mental health organisations in the UK.

Andrew is dedicated to streamlining access, removing barriers to sharing knowledge and best practice between teams. Andrew and the rest of the Evidence Service create bespoke high quality evidence reviews for people and teams wishing to instigate clinical and corporate change across Mersey Care.

Richard Burkitt

Richard Burkitt
Director of SaaS innovation, EBSCO

Richard Burkitt is Director of Software as a Service (SaaS) Innovation for EBSCO Information Services in the UK. Richard brings his wealth of experience to help libraries streamline processes and improve services and help users access resources quickly and easily.

Amanda Ferrante

Amanda Ferrante
Product Manager, Authentication Solutions, EBSCO

Prior to joining EBSCO Amanda worked in various special libraries while completing her MLIS at Simmons College, focusing on leveraging SaaS to increase discoverability in the digital library environment. With EBSCO her work is rooted in that same objective: removing barriers to access for end users and supporting ease of administration for librarians. As the Product Manager for Authentication Solutions within EBSCO’s Software as a Service team, Amanda consults with librarians, IT and IAM teams around the world to identify authentication solutions that fulfil their unique needs.

Joanna Kolendo

Joanna Kolendo
Reference, Instruction, and Electronic Resources Librarian, Chicago State University

J. Kolendo is a Reference, Instruction, and Electronic Resources Librarian at Chicago State University.  She received her M.L.I.S from the University of Illinois at Urbana-Champaign; and in 2010, received an M.Phil in Medieval Literature and Languages from Trinity College Dublin, Ireland.     

Alvet Miranda

Alvet Miranda
Sr. manager software services, EBSCO

Alvet lives in Australia and works as a senior manager, software services with EBSCO looking after Oceania, Africa and South West Asia territories. He has nearly 20 years’ experience designing software solutions for a wide range of industries and businesses. He holds a BSc. in Software Engineering, MBA and Master of Applied Finance including over a dozen technology certifications from Microsoft, Project Management Institute, Tableau, Linux Professional Institute and ITIL. He enjoys creating beautiful software and when he is not writing code or travelling to see customers, he does research towards his doctoral thesis with Victoria University, Melbourne.

Jon Bentley

Jon Bentley
Commercial director, OpenAthens

Jon has worked in publishing for 20 years with a variety of commercial and business publishers. His career has spanned the transformation from print to digital as companies have reacted and adapted to new technology. But his belief remains that the fundamental purpose of a publisher hasn’t changed. Accessibility to accurate, intelligent, insightful information has never been more important. Trust is paramount and Jon is delighted that OpenAthens participates in establishing that trust between the publishers, libraries and the end users.

Joe Bromley

Joe Bromley
2nd line application support analyst, OpenAthens

Joe predominantly looks after OpenAthens customers as a member of the Service Desk. Joe has a wealth of experience working in customer service and relishes in new challenges. Since joining OpenAthens, Joe has been working heavily on building his knowledge to offer the best support possible to his customers. Joe has more recently started working closely with the infrastructure that OpenAthens is built on.

Iain Allchurch

Iain Allchurch
1st line application support analyst

Jake Smallridge

Jake Smallridge
Product manager

Jake is product manager at OpenAthens and joined last November, having previously worked in similar roles in financial services. He hopes to use his experience from outside the industry to bring a new perspective to OpenAthens and develop a top class roadmap of activity, bringing new and exciting functionality to OpenAthens’ customers.


Sponsors

ISOxford Lean Library Logo EBSCO TDNet

NISO Plus 2020 official logo

Media partner

Research Information

We were delighted to partner with Research Information for Access Lab 2020.

Research Information is a global publication for the scholarly publishing community – read by publishers, librarians, information professionals, academic authors, and researchers. The ever-shifting sands of scholarly publishing provide a rich source of informed opinion and content within the magazine through the latest news and features. Research information is published six times a year and available in print and digital format, along with monthly newsletters keeping subscribers fully up to date with the ever-changing scholarly publishing industry!

Subscribe for free at  www.researchinformation.info