Nick became Chief Executive Officer (CEO) of CILIP on 22 June 2015. Nick was previously CEO of the Collections Trust, where he was responsible for developing UK and international standards for information management, advising on digital programmes and leading partnership initiatives with a range of leading digital companies. Nick was elected to the Board of Wikimedia UK on 25 July 2015. He is former Chair of the Europeana Network and provided representation to the European Commission on culture and technology policy. Prior to joining the Collections Trust in 2005, Nick held a number of roles at the Museums, Libraries and Archives Council (MLA), including responsibility for Regional policy development and as a National ICT Adviser. Nick is currently Chair of BIC Ltd, the book industry supply chain organisation.

Within the role of Subscriptions and E-Resources Coordinator at the University of Leeds, Karen looks after access to the online resources provided to academics and students via the Library.

Scott Ahlberg, COO of Reprints Desk, the company behind Article Galaxy, has over 3 decades of experience at 4 different businesses all focused on helping users find the content they need.

I’ve worked in digital side of academic libraries for ten years or so, with a lot of access management in the past 6. I work closely with IT on IdP projects, troubleshoot and configure new services, and this past year was on the privacy and security working group for RA-21. My other work is in usability, website management and training.

Sally Hoadley works in the Content and Systems Department at the University of Surrey Library. With backgrounds in E-resource troubleshooting, Acquisitions and Library Systems.

Jerome Farrell works in the Content and Systems Department at the University of Surrey Library. With backgrounds in E-resource troubleshooting, Acquisitions and Library Systems.

Hannah Wise works in the Content and Systems Department at the University of Surrey Library. With backgrounds in E-resource troubleshooting, Acquisitions and Library Systems.

Eileen has worked in libraries at the RCHME, UCL, and the Natural History Museum, and currently works at the Geological Society Library. She has administered e-journal access at both the NHM and the Geological Society, but first worked with e-journals during her MSc in Information Science in 1996/97.

Scott Anderson is an Associate Professor in the Library at Millersville University where he has been practicing various forms of librarianship since 1994 focusing primarily on information systems, content platforms, authentication, repositories, linking, discovery and interlibrary loan. He’s the subject specialist for art & design, business, computer science, economics, and mathematics working directly with faculty and students in those disciplines on instructional and research activities. He earned his MLS from Indiana University (’94) and MBA from Pennsylvania State University (’98). He enjoys travel, reading, single malt scotch and is an accomplished competitive marksman.

Krista Higham is the Access Services Librarian at Millersville University overseeing library policies and workflow changes in the operational areas of circulation, course reserves, and resource sharing. She is the copyright education expert on campus and subject librarian to Applied Engineering, Safety, & Technology, Philosophy, and Geography.  She is currently and has served for nine years as the Library’s Collection Development Committee chairperson. She has a B.S. in Business Information Systems from Messiah College, a M.S.in Library Science from Clarion University of Pennsylvania, and a M.S. in Information Systems from Penn State University, Harrisburg. Her interests include reading and travel.

Johan Tilstra, a former Program Manager at Utrecht University, is the founder and CEO of Lean Library.

Prior to joining EBSCO Amanda worked in various special libraries while completing her MLIS at Simmons College, focusing on leveraging SaaS to increase discoverability in the digital library environment. With EBSCO her work is rooted in that same objective: removing barriers to access for end users and supporting ease of administration for librarians. As the Authentication Specialist for EBSCO’s Software as a Service team, Amanda consults with librarians, IT and IAM teams around the world to identify authentication solutions that fulfil their unique needs.

Mike joined Jisc in January 2019 as part of the merger with Eduserv where he was the executive director responsible for OpenAthens. Prior to OpenAthens and Jisc, Mike held a number of senior commercial roles in technology-centric businesses and directed and run international software and SaaS operations in the United States, the Asia Pacific and Europe, Middle East and Africa. Under his direction, the OpenAthens business has been reshaped and truly established internationally.

Jon has worked in publishing for 20 years with a variety of commercial and business publishers. His career has spanned the transformation from print to digital as companies have reacted and adapted to new technology. But his belief remains that the fundamental purpose of a publisher hasn’t changed. Accessibility to accurate, intelligent, insightful information has never been more important. Trust is paramount and Jon is delighted that OpenAthens participates in establishing that trust between the publishers, libraries and the end users.

Vee Rogacheva is a UX designer. As part of the OpenAthens product team, Vee designs for the needs of academic, healthcare, public and corporate libraries all around the world. Vee works with stakeholders to help them align business goals to user needs and helps OpenAthens customers with a wide range of challenges from user research through to digital services redesign. Before joining the OpenAthens team, Vee used to advise local government and other not-for-profit organisations on user-centred design.

Rob works closely with libraries around the globe to maximise their use of technology and provide a seamless user experience. Rob also looks after an international partner network, he helps to train and support regional teams delivering OpenAthens to new sectors.

With a background in SaaS technologies and account management, Rob is passionate about customer experience and believes in partnerships that go beyond the traditional customer/supplier model.

David is a software architect and specialist in Identity and Access Management. He has extensive experience in authentication, Internet security, and federated identity standards such as OAuth, OpenID Connect and SAML. David has worked with an advised on the deployment of these standards both nationally and internationally. He currently works within the Trust and Identity group at Jisc that is responsible for OpenAthens, the UK Access Management Federation and several other services.

Joe predominantly looks after OpenAthens customers as a member of the Service Desk. Joe has a wealth of experience working in customer service and relishes in new challenges. Since joining OpenAthens, Joe has been working heavily on building his knowledge to offer the best support possible to his customers. Joe has more recently started working closely with the infrastructure that OpenAthens is built on.