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Clarkson College

Anne Heimann, Director of Library Services

OpenAthens helps US college transform library services with secure, global, single-sign-on

We really like that OpenAthens gives the library total control for managing resources without having to contact IT. Previously, we had to ask IT to do something or tell them something wasn’t working. Now I can go in and add or move a resource, or check up on student activity. OpenAthens is really about putting control back to the library.”

– Anne Heimann, Director of Library Services, Clarkson College

The challenge

Clarkson College in Nebraska US was founded in 1888 and is a private, non-profit higher education college specialising in healthcare. It has 200 staff and 1,200 students studying a range of health science-related programmes covering front-line care, management and allied health services.

To support curriculum programmes the college has a library service, comprising a variety of databases and e-books, as well as a small collection of print journals. However, students off campus were not able to access print material and they had significant challenges accessing digital content. The college was using EZproxy for authentication, but this had become outdated and had been set up in a piecemeal way making access patchy and insecure.

Anne Heimann, Director of Library Services, was brought in to help transform the library. She set about creating a virtual library with the goal of providing the same level of service no matter where users are located. This was critical since a large number of students are distance learners.

As part of overall service improvement, the college had deployed OneLogin to provide a single portal for all digital resources. Heimann worked with EBSCO, one of the college’s main content providers, to find a solution to improve access to library resources, especially for remotely located students, as well as one that would integrate with OneLogin.

Heimann says,

The choice was really between EZproxy and OpenAthens. We had considered upgrading and refreshing EZproxy, but it was very outdated and would have been quite technically challenging. OpenAthens, on the other hand, just gave us that instant access. It was also simple to use and offered seamless integration with our new OneLogin virtual college platform.”

The solution

OpenAthens was integrated into OneLogin in just one hour to provide transparent single sign-on authentication to library resources. The virtual library is one of the digital services provided by the college.  OpenAthens means that users – whether on campus or thousands of miles away – simply go to the virtual library from where they have universal access to all library content.

Once OpenAthens was integrated with OneLogin, Heimann was able to handle all content and publisher set up herself, calling on OpenAthens and EBSCO if she needed advice. It took just a few weeks to get all resource authentication switched from IP or EZproxy to OpenAthens. It was a process that Heimann describes as “very simple and easy”.

OpenAthens makes reporting resource use much easier. Heimann can access the OpenAthens management portal and get reports on usage for each resource. Five months after OpenAthens was deployed there were 38,000 accesses, with EBSCO content representing the most used resources.

OpenAthens gives us a lot of really good data against which we can make better purchase decisions,” says Heimann.

One of the features of OpenAthens that the college particularly values is detailed, real-time insight.

What I really like about OpenAthens is the ability to track resource use even by individual. So, when a student calls about an issue, I can go in and see, in real time, where they have gone while they’re still on the phone and provide the help they need instantly,” says Heimann.

Results

  • Seamless, secure and easy access to library resources anytime, anywhere
  • Enables fast, reliable access to learning resources
  • Simple, easy-set-up integration with OneLogin, in just 1 hour
  • Increases uptake and use of resources and maximises resource investment
  • Significant improvement in reporting and analysis of resource use
  • Better, accurate data helps target resource investment more effectively
  • Real-time activity insight helps resolve queries and problems quickly
  • Helps promote the library as a useful, valuable service for users

Today, it is a given that students expect they are going to have instant, secure online access. For Clarkson College – looking to attract top-flight students – it is absolutely vital that we have seamless access to provide a positive experience for users. OpenAthens has allowed us to meet that expectation.”

OpenAthens setup was a huge plus for the college. The fact that OpenAthens integrates so seamlessly with OneLogin made installation easy – I think it took us about an hour. Working with the OpenAthens and EBSCO teams was wonderful. Both work in close partnership and were very responsive to any issues we had – definitely a positive experience.”

Anne Heimann, Director of Library Services, Clarkson College

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