Open Athens
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Get in touch

Monday to Friday 07:00 – 22:00 (UK time)
T: +44 (0) 300 121 0043

Monday to Friday 09:00 – 17:00 (UK time)
T: +44 (0) 20 3880 2626

OpenAthens, Jisc, 4 Portwall Lane, Bristol, UK. BS1 6NB.

Customer support

Customer support

For organizations (e.g. libraries, universities, hospitals) that are already customers of OpenAthens, we provide a dedicated support service for admin users – login with your administrator credentials. Email us your query or speak to a support analyst.


View the service desk customer charter.

Contact support desk

Help for individuals

Students, patrons and employees

If you are a student, library patron or employee with a query about OpenAthens, please contact the administrator at your organization. Apologies, we can not supply or support OpenAthens accounts for individuals directly as the service is designed specifically for organizations.

Find your local administrator >

NHS staff

If you are an NHS medical professional requiring an OpenAthens account, please visit the NICE portal below to register. If you already have an account but have a query, please contact your local NHS administrator. Find your administrator on the NICE portal below.

Visit NICE portal for help >