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About the award

Our award for best publisher user experience puts the spotlight on those publishers that strive to put their users at the heart of their service design with the simple aim of giving users easy access to their content.

The award builds on our ongoing commitment to drive forward innovation in the information industry and to make access to knowledge as easy as possible for end users.

Finalists will be given an opportunity to showcase their work in a 10 minute case study presentation at a webinar in March. The winner will be announced at our conference in London next March.

Who can apply?

Any online publisher can apply so long as you can demonstrate how you’ve put the needs and experience of your users at the heart of changes to your digital services. Specifically, you’ll need to tell us how you’ve created a simple and easy journey to your content and increased user engagement.

What is the process?

30 Sept 2019 Publishers submit their award entry
20 Dec 2019 Librarians and end users vote for the publisher they think gives the best user experience
28 Feb 2020 Panel of judges mark award entries, taking into account any votes from librarians and end users
March 2020 Webinar: short-listed finalists present their work as a 10 min case study
March 2020 OpenAthens conference: winner announced and asked to give a 10 min case study presentation

Entry criteria

  1. Main reasons for changing the user experience. Include any user research that informed this decision, including techniques you used and examples of qualitative and quantitative data. 
  2. Engagement with users during the project and your approach to user experience generally​, including evidence of ongoing user testing and iteration to keep improving the journey 
  3. Main changes and benefits to your users
  4. Any cross-team or external collaboration​
  5. Value, impact and ROI of changes to the user experience​
  6. Share your plans for future development

Please note the submissions for this award are now closed.

Panel of judges

  • Bernie Folan, consultant
  • Helen Malone, director, Global Information Hub, GSK
  • Andrew Preistner, trainer and consultant, UXinLibraries
  • Rich West, senior digital content and ux manager, Jisc

Our commercial director, Jon Bentley will chair the panel of judges.

Any queries?

Please contact Jane Charlton, marketing manager at OpenAthens.