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Shortlisted applicants

We are pleased to announce the following five publishers have made it to the next stage of our new ‘Best publisher user experience award’:

Read more about the entries.

How librarians and library users can take part

The next stage of the process is to validate the user experience for each of these publishers through a series of short 15 min telephone interviews with librarians and their library users.

1. Register your interest in taking part in our research by Friday 22 November. Interviews will take place between 25 November – 6 December 2019.

2. Encourage your library colleagues and library users to take part in our research – forward our email or send a bespoke message.


This research will be conducted by OpenAthens. We’ll abide by the Market Research Society Code of Conduct and record the interview for later analysis. We will keep the data for up to a year and will then delete it.

Your personal information will be processed as described in our privacy notice. Your feedback will be anonymised before it is passed to the panel of judges and relevant publisher(s) so they can continue to make improvements to their services.


Finalists will be given an opportunity to showcase their work in a 10 minute case study presentation at a webinar on 20 February 2020. The winner will be announced at our Access Lab 2020 conference in London on 19 March 2020.

About the award

Our award for best publisher user experience puts the spotlight on those publishers that strive to put their users at the heart of their service design with the simple aim of giving users easy access to their content.

The award builds on our ongoing commitment to drive forward innovation in the information industry and to make access to knowledge as easy as possible for end users.

What is the process?

30 September 2019 Publishers submit their award entry
4 – 22 November 2019 Call for participation: librarian and library user 15 min telephone interviews describing their experiences of shortlisted publishers
25 November –
6 December 2019
Interviews with librarians and library users
w/c 20 January 2020 Panel of judges mark award entries, taking into account anonymised data from user experience interviews.
20 February 2020 Webinar: short-listed finalists present their work as a 10 min case study
19 March 2020 Access Lab 2020 conference: winner announced and asked to give a 10 min case study presentation

Entry criteria

  1. Main reasons for changing the user experience. Include any user research that informed this decision, including techniques you used and examples of qualitative and quantitative data. 
  2. Engagement with users during the project and your approach to user experience generally​, including evidence of ongoing user testing and iteration to keep improving the journey 
  3. Main changes and benefits to your users
  4. Any cross-team or external collaboration​
  5. Value, impact and ROI of changes to the user experience​
  6. Share your plans for future development

Please note the submissions for this award are now closed.

Panel of judges

  • Bernie Folan, scholarly communications consultant
  • Helen Malone, director, Global Information Hub, GSK
  • Andy Priestner, trainer and consultant, UXinLibraries
  • Rich West, senior digital content and ux manager, Jisc

Our marketing manager, Jane Charlton will chair the panel of judges.

Any queries?

Please contact Jane Charlton, marketing manager at OpenAthens.