Tuesday 19th May 2020
Tell us a little about your role as account manager at OpenAthens?
I am an OpenAthens account manager, predominantly looking after our UK based direct customers. I also have a few dozen other customers from various parts of the world. Developing strong relationships with our customers, so they feel comfortable coming to me with any type of query, is something I enjoy most. I spend most of my working hours supporting our customers while ensuring that they’re using the service to its full potential. When possible, I like to meet customers on site or at conferences to further develop the relationship. This also allows me to demonstrate additional ways in which the OpenAthens service can help them.
What are your hobbies and interests?
I have a variety of hobbies and interests including reading, running and climbing. Although I find pleasure most in playing video games competitively and attending music events. I love visiting friends and family and when I do, we typically go on coastline or woodland adventures with the dogs. My newest passion is cooking as it’s incredibly rewarding and allows me to be creative. The cleaning up afterwards… I don’t enjoy so much.
What’s your proudest achievement?
Completing a half marathon or being hired by OpenAthens. I was congratulated with a long line of high fives for both at the race finish line and on the production line I was temporarily working on.
What’s the best piece of advice you’ve been given or could give?
Life begins at the edge of your comfort zone.
Who inspires you?
My uncle inspires me most. He is a hard-working, traditional family man who is excellent at making things out of metal or wood. I see him treat everyone with respect and he is renowned for the bespoke pieces of woodwork that he has made for the University he works at and for his friends and family. He also treated my brother and I as adults from a young age, which has helped us form a special relationship. I hope to one day inspire him enough to pursue his dream of owning and running a pizzeria.
What do you think the future of the industry looks like?
It’s difficult to predict what the future of the industry looks like given the speed in which technology is advancing. I love reading books and I hope they are around forever. However, I can imagine digital Open Access becoming the standard for scholarly publishing. Digital content is cheaper to produce and distribute. Digital content is also kinder to the environment. As so much scholarly information is already available, with millions of more publications being made each year, the knowledge will need to be made machine readable, so that AI can help us make connections that were never made before. After ensuring that privacy is preserved, machine learning will help us develop and provide a deeper learning experience.
Whether the above becomes true or not, artificial intelligence will most definitely help in the future, by speeding up peer reviews and quality checks.
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