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OpenAthens’ 2016 in review

Louise EagleBy Louise Eagle
Category - Blog

Tuesday 13th December 2016

With all that’s happened in 2016, we at OpenAthens thought we would round off the year with a look back at developments in and around the field of identity and access management.

OpenAthens: 2016 in figures
Customer satisfaction is the cornerstone of everything we do, and we’ve seen record engagement with OpenAthens products in 2016, including:

  • 23 million sessions
  • 297 change requests and 3,708 support calls closed
  • 92% customer retention
  • Net Promoter Score of 37
  • 8% growth in our customer base, with international growth a key focus

Changes to OpenAthens
We haven’t been resting on our laurels: 2016 saw a lot of technical development for all of OpenAthens’ products with the aim of making things as smooth as possible for customers and end-users. Changes included:

A new OpenAthens website
Earlier in the year, we launched the dedicated OpenAthens website: a new portal to answer questions about our software and what we do as a company, and to cover the latest news in the world of identity and access management.

Business news
2016 saw several major new and returning customers for OpenAthens, as well as developments throughout the business. Milestones this year included:

And in IAM…

  • OpenAthens launched the Publisher Manifesto earlier this year, setting out our commitments to service providers across the publishing industry to address challenges in IAM.
  • We published a series of interviews with some of the publishing technology world’s most influential IAM thinkers, including:
    o John Sack, HighWire Press
    o Craig Griffin, Silverchair
    o Rhys Smith, Jisc
    o Richard Padley, Semantico

2016 was a great year for OpenAthens, and 2017 promises to be even more exciting. Keep an eye out for an exclusive look at our plans for next year!


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