Open Athens
Search OpenAthens Open Athens

OpenAthens Conference 2018

explore

Championing the user

22 March 2018

The British Library, London, UK


The 2018 conference theme ‘Championing the user’ reflects the challenges
we all face in providing users with secure, simple access to digital content.

Topics ranged from user-centred design and measuring user access
and engagement to data protection, security and piracy.

Guest speakers included:

William Bowes, Director of Policy and General Counsel, The Publishers Association
Don Thibeau, Chief Executive, OpenID Foundation
Torsten Reimer, Head of Research Services, The British Library


Presentations with audio links | Twitter Moment | Photos
Speakers | Sponsors and Exhibitors | Conference related blogs

Delegate feedback from 2018 OpenAthens Conference.

“Topics and talks were relevant and interesting.”

“The programme was very topical, some good speakers and plenty of time for networking.”

“Excellent value for money, fantastic location and facilities and the speakers were interesting.”

Presentations

Welcome address
Mike Brooksbank, Chief Commercial Officer, Eduserv
Listen to the audio recording 

Opening keynote ‘Piracy, Privacy and the Digital Charter’
William Bowes, Director of Policy and General Counsel, The Publishers Association
One of the very few Policy initiatives that the UK Government is pursuing alongside Brexit is the launch of its new Digital Charter. This aims to champion user experience and access whilst also respecting privacy and ensuring full respect for the Intellectual Property rights of creators. But as all users know, this is usually easier said than done. William Bowes will explore the issues currently facing policy makers in the digital space and why all those who value high quality education and research should care about what they decide.
Listen to the audio recording

Plenary: Authentication landscapes of tomorrow
Jon Bentley,  Commercial Director, OpenAthens
David Orrell, Application Architect, OpenAthens
Jon Bentley will introduce the importance of identity in establishing trust between different organisations to enable successful, flexible and long-standing licence agreements. David Orrell will share his insight into the technology that establishes this trust, and how current and future developments are increasing the importance of a valid and unique user identity across many different platforms – while placing control back into the hands of the user.
Listen to the audio recording

Plenary: OpenID Connect: Enabling online identity
Don Thibeau, OpenID Foundation
This presentation will provide a brief overview of the OpenID Foundation, a non-profit international standardisation organisation, and then introduce the OpenID Connect open identity standard used by many websites and applications globally. The presentation will then review use-cases that use OpenID Connect including OpenAthens , banking, real estate, and travel.
Listen to the audio recording

Panel session: Has federated access management failed the end user?
Tasha Mellins-Cohen, Director of Publishing, Microbiology Society (Facilitator)
Richard Northover, Product Director, Elsevier
Since the rise of the web we’ve relied on IP recognition for on-campus access to institutional holdings, with a patchwork of other technologies to facilitate off-campus access. Federated access technologies such as SAML are a targeted, secure off-campus access route, but they entail a multi-step process for authentication. In this panel we consider the scholarly community’s recent discussions of IP versus federated access, and the debate around user experience, personalisation, and user data and privacy.
Listen to the audio recording (of the whole panel session)

Panel session: Has federated access management failed the end user?

Tasha Mellins-Cohen, Director of Publishing, Microbiology Society (Facilitator)
Catherine Micklethwaite, Library & Information Services Manager,
Torbay & South Devon NHS Foundation Trust

Since the rise of the web we’ve relied on IP recognition for on-campus access to institutional holdings, with a patchwork of other technologies to facilitate off-campus access. Federated access technologies such as SAML are a targeted, secure off-campus access route, but they entail a multi-step process for authentication. In this panel we consider the scholarly community’s recent discussions of IP versus federated access, and the debate around user experience, personalisation, and user data and privacy.
Listen to the audio recording (of the whole panel session)

Panel session: Has federated access management failed the end user?

Tasha Mellins-Cohen, Director of Publishing, Microbiology Society (Facilitator)
Dr Sandra Tury, Head of Library Services, University of London International Programmes
Since the rise of the web we’ve relied on IP recognition for on-campus access to institutional holdings, with a patchwork of other technologies to facilitate off-campus access. Federated access technologies such as SAML are a targeted, secure off-campus access route, but they entail a multi-step process for authentication. In this panel we consider the scholarly community’s recent discussions of IP versus federated access, and the debate around user experience, personalisation, and user data and privacy.
Listen to the audio recording (of the whole panel session)

How can user centred design transform the university library experience?
Kristina Botyriute, International Technical Presales, OpenAthens
This interactive talk will explore the user centred design (UCD) methodology and how it can transform the experience for our users. Kristina will explain the design process and will look at the various frameworks you can use to introduce UCD to your projects. Kristina will also present findings from the most recent user research done by OpenAthens and will highlight some trends which have an impact on the users’ behaviour.

Protecting the user:
Data protection, privacy and security

Neil Scully, Head of Development and Service Delivery, OpenAthens
and Martyn Jansen, Contracts & Legal Manager, Eduserv
Neil and Martyn will explain how OpenAthens is responding to GDPR. We’ll look at a few key provisions from the regulations and for each one we’ll consider the technical measures needed to design and deliver OpenAthens, the operational impact of data security and the responsibilities of each party involved in attribute release and the concept of minimisation.

Cultivating your online user: How to be visible, accessible, and reliable
Tim Lull, VP of Sales and SaaS, EBSCO
and Chad Smith, Cofounder & CTO, Stacks
Is your online presence meeting the needs of today’s patron? Our users are keener than ever before. Life is happening very quickly, is their research? Nurture their search and meet the expectations with smart content that is fast and easy to search and navigate.

Quick wins for an easier user journey: discovery, access and personalisation
Adam Snook, Product Manager, OpenAthens
How can we work together to help make the user experience better when interacting with online content? This session will explore the importance of consistent terminology and language, enabling users to gain direct access to your content, and linking personalisation with single sign on. This session will be of interest to any publishers, platform providers, service providers, librarians and information professionals alike.

Case study: Implications for online library resource access following the introduction of single sign-on to the University of Leeds
Trevor Hough, Service and Support Coordinator, Leeds University Library
In 2017, the University of Leeds adopted OpenAthens as a single sign-on authentication, replacing the existing Shibboleth authentication for its VLE and other services. The Library worked with the Central IT project team and Eduserv to ensure a smooth transition of the majority of e-resources from Shibboleth to OpenAthens.

Case study: The future of resource discovery in the NHS
Catherine Micklethwaite,
Library & Information Services Manager, Torbay & South Devon NHS Foundation Trust
The information needs of the NHS and related health providers are diverse and complicated. At one end of the scale, we have the advanced researchers who need to be able to find pretty much everything on a topic. At the other end, we have many staff who last studied before the world wide web became mainstream and have no concept of how to search for or access resources. Just how do we facilitate search and access to evidence-based resources for over a potential 1 million users in England when these users comprise such diverse organisations as NHS Trusts, GPs, local government, pharmacists, opticians, charities, prison staff?

Case study: Two-click efficiency with OpenAthens
Kristina Botyriute, OpenAthens
Modern digital libraries place a lot of emphasis on great user experience. ‘Seamless access’ is the buzz word of today and often IP-recognition based technology is perceived to provide the easiest user journey. Seasoned librarians know this is a false impression: what happens when users navigate to resources via Google? What if they want to use personalisation features? In the RA21 era, there is no need to sacrifice features for convenience. Find out how OpenAthens can help you cover every user journey scenario in 1-2 clicks by connecting your VLEs, link resolvers, reading lists and various learning applications into a friendly single-sign-on bunch.

Closing keynote: Transforming the (online) services and experience for British Library users


Torsten Reimer, Head of Research Services, the British Library
Libraries are facing a rapid change in the way research is conducted, shared and used. Computational research, social media, mobile, open access, research data, artificial intelligence and mandates for research information management are just some of the drivers. In response, the British Library is embarking on an ambitious programme to update its services to individual researchers and research organisations.
Listen to the audio recording

Closing address

 


Mike Brooksbank, Chief Commercial Officer, Eduserv
Listen to the audio recording 

Photos

OpenAthens Conference 2018

Hover over the album for a menu to click through images or open in Flickr.

Speakers

William Bowes

William Bowes
Director of Policy and General Counsel, The Publishers Association

William Bowes is Director of Policy and General Counsel at the Publishers Association, the trade association representing book, journal, audio and electronic publishers in the UK. In this role, William is responsible for the Policy, Legal, Research and Public Affairs output and leads all interactions with Government and Regulators both in the UK and other countries. William is a qualified lawyer with a particular specialism in copyright. After qualifying and working in private practice, he subsequently worked as an in house counsel for Publishers covering the full range of consumer, professional and scholarly publishing including most recently serving as the General Counsel for the world’s oldest publisher, Cambridge University Press. He is a regular writer and speaker on issues relating to copyright and the role of Publishing in society with recent talks taking place in Oxford, Cambridge, Brussels, London, Frankfurt and New Delhi.

Follow William on Twitter.
Connect with William on LinkedIn.

Don Thibeau

Don Thibeau
Chief Executive, OpenID Foundation

Don is President and Chairman of the Open Identity Exchange (OIX), a non-profit, technology agnostic, organization of global leaders from the private and public sectors. OIX is a test bed for business, legal and governance best practices and policies and operates the OIXnet registry. Don is Chairman of OIX UK/Europe and the Co-Chair of the OASIS Electronic Identity Credential Trust Elevation Methods (Trust Elevation) Technical Committee.  

Don is also the Executive Director of the OpenID Foundation, a standards development organization. The foundation’s membership includes leaders from across industry sectors and governments that collaborate on the development, adoption and deployment of open identity standards. Don blogs at donthibeau.com.

Twitter
LinkedIn
Google+
OIX Board of Directors

Torsten Reimer

Torsten Reimer
Head of Research Services, the British Library

Dr Torsten Reimer is Head of Research Services at the British Library. He is leading a transformation of the Library’s service offering, including the contemporary collections, online and onsite services, to researchers and research organisations. Before joining the Library in 2016, he was responsible for developing and implementing the scholarly communications strategy at Imperial College London. Torsten has a background in digital humanities and scholarly communications, having held positions in this area at the University of Munich and King’s College London, and has worked extensively on digital infrastructure for research and education, for example as programme manager at Jisc.

Follow Torsten on Twitter.
Connect with Torsten on LinkedIn.

Trevor Hough

Trevor Hough
Service and Support Coordinator, Leeds University Library

Within the role of Service and Support Coordinator at the University of Leeds, Trevor looks after access to the online resources provided to academics and students via the Library, including authentication. He has recently been involved in the University’s move from Shibboleth to OpenAthens.

Dr Sandra Tury

Dr Sandra Tury
Head of Library Services, University of London International Programmes

Sandra is currently Head of Library Services at the University of London International Programmes (Senate House) where she has worked in various roles since 2005 including Head of e-resources and Reference Services for the University of London’s Senate House Library. Sandra has extensive experience (over 20 years) of managing, developing and implementing library information systems, including authentication and resource discovery solutions, and has been an OpenAthens administrator since 1998. She was also part of the team which implemented Shibboleth and upgraded to OpenAthens at the University of London in 2009. She is very passionate about the User Experience and in particular the Distance Learners’ experience.

Connect with Sandra on Linkedin.

Catherine Micklethwaite

Catherine Micklethwaite
Library & Information Services Manager, Torbay & South Devon NHS Foundation Trust

As the Library Manager at Torbay & South Devon NHS Foundation Trust, Catherine performs the role of administrator for NHS OpenAthens accounts in the South West region and is a member of the national NHS OpenAthens administration group. She has recently undertaken research on the future of resource discovery for NHS staff and the role authentication systems play in this. Being relatively new to this sector, Catherine had to adjust to the realities of NHS information systems and requirements.

Connect with Catherine on LinkedIn

Follow Catherine on Twitter

Tim Lull

Tim Lull
Vice President, Software as a Service, EBSCO

Tim Lull has worked at EBSCO Information Services (EIS) in Ipswich, MA for 9 years. In that time, he has held various roles from Technical Support to Sales Management. Most recently, Tim’s main area of focus has been on maturing EBSCO’s products by increasing the integration and interoperability with all library software. This involves helping to manage and grow the partnerships that surround those opportunities – including Stacks and OpenAthens. Authentication, and the way forward around that, has been a key focus for EBSCO, and helped with OpenAthens. This is a critical because it’s well understood that they key to the user experience, and “championing the user” is to ease the burden of access. Tim will be presenting with Kristin Delwo, of Stacks Inc., and they will lead their discussion around improving the user experience via content aggregation, authentication, and delivery.

Kristin Delwo

Kristin Delwo
President & CEO, Stacks

Kristin Delwo, President & CEO, is focused on finding new and better ways to conduct business. She strives to improve efficiencies and make an impact on bottom lines and service delivery through today’s mobile technologies. She has been leading award-winning enterprise-scale projects for clients with a team of talented designers, programmers, engineers and software architects. As a former Public Library Manager and Systems Administrator for a large multi-type Consortia with over 10 years of experience managing library projects, Kristin knows first-hand the challenges libraries face and has built her business around creating solutions that are sustainable, affordable and accessible.

Richard Northover

Richard Northover
Product Director, Elsevier

Richard Northover is Product Director of Identity at Elsevier. Before he joined Elsevier in 2015, he spent 10 years at the BBC as a web developer and product manager, helping to build the sign in system for bbc.co.uk, and working on accessibility, privacy and user data strategy. He has a background in biology and science journalism, and has spent his fair share of time trying to access things in university libraries.

Connect with Richard on LinkedIn.

Follow Richard on Twitter.

Tasha Mellins-Cohen

Tasha Mellins-Cohen
Director of Publishing, Microbiology Society

An active participant in the scholarly publishing community, Tasha is a member of the COUNTER Executive and of the UKSG Education Committee. Her industry expertise stretches from publishing operations and project management to policy setting, via technology management and business analysis.

Connect with Tasha on LinkedIn

Kristina Botyriute

Kristina Botyriute
International Technical Pre-Sales Consultant, OpenAthens

Kristina Botyriute is an International Technical Pre-Sales Consultant for OpenAthens and author of ‘Access to online resources: A guide for the modern librarian’ with the determined mission to make the librarian’s job easier.

Daily interactions with libraries across a variety of environments all over the globe has allowed Kristina to help librarians achieve their goals, through bridging the gap between technical and non-technical roles with a mix of expert knowledge and no nonsense approach.

Connect on LinkedIn

Follow Kristina on Twitter

Jon Bentley

Jon Bentley
Commercial Director, OpenAthens

Jon has worked in publishing for 20 years with a variety of commercial and business publishers. His career has spanned the transformation from print to digital as companies have reacted and adapted to new technology. But his belief remains that the fundamental purpose of a publisher hasn’t changed. Accessibility to accurate, intelligent, insightful information has never been more important. Trust is paramount and Jon is delighted that OpenAthens participates in establishing that trust between the publishers, libraries and the end users.

Follow Jon on Twitter

Connect on LinkedIn

Mike Brooksbank

Mike Brooksbank
Chief Commercial Officer, Eduserv

Mike joined Eduserv in March 2015 as Executive Director, responsible for OpenAthens. Prior to OpenAthens Mike held a number or senior commercial roles in technology centric businesses, he has directed and run international software and SaaS operations in the United States, the Asia Pacific and Europe, Middle East and Africa.
Under his direction the OpenAthens business has been reshaped and truly established internationally; Mike became Chief Commercial Officer of Eduserv in January 2017.

Connect on LinkedIn

Adam Snook

Adam Snook
Product Manager, OpenAthens

Adam is an experienced Technical Product Manager with a demonstrated history of working in the information technology and services industry. Skilled in Incident Management, Service Delivery, Technical Support, Customer Service and working in an Agile/Scrum environment.

Connect on LinkedIn

Neil Scully

Neil Scully
IT Director, OpenAthens

Neil has responsibility for leading the Development, Service and Technical Pre-Sales teams. He has lead the team through the program of modernising OpenAthens, having overseen the redevelopment of key parts of the service and the migration of the infrastructure to the CCI platform. He has implemented agile practices to increase the productivity of the Development Team and is currently moving the team towards adoption of DevOps practices. He has a wide range of management and leadership skills and vast experience of running technical teams.

Andy Anderson

Andy Anderson
Business Analyst, OpenAthens

A self-proclaimed renaissance geek with qualifications in Training, QA, and Licensed Victualling, Andy has bought a unique perspective to OpenAthens. About his current role he says: “If I’d known I’d be using my O Level in Statistics this much, I’d have paid more attention in class”.

Connect on LinkedIn

David Orrell

David Orrell
Application Architect, OpenAthens

David is an experienced Software Architect and expert in federated Identity and security-related architectures such as PKI, Certification Authorities, SSL/TLS and federation standards such as SAML, OpenID Connect and OAuth. David has presented at several national and international conferences and working groups (including the TERENA Task Force on European Middleware Coordination and Collaboration) in the areas of authentication, single sign-on and security. He also worked with and advised government bodies, on security and middleware.

Connect on LinkedIn

Martyn Jansen

Martyn Jansen
Contracts & Legal Manager, Eduserv

For ten years Martyn has provided the legal and contracts support to all Eduserv’s lines of business. He has 20+ years’ experience successfully drafting, negotiating and managing sale and procurement contracts in engineering and IT in public and private sectors in the UK and overseas. Martyn has worked for start ups and also the UK’s largest companies. Helped develop the original NEC contract. Commercial manager for ICL’s Prestige project with London Underground which spawned the Oyster card. Similar role on BT’s 21C fibre to the home project which led to BT Infinity being established. Central role in the leading UK contract law case. Extensive general management experience and board exposure.

Connect on LinkedIn

With thanks to our sponsors and exhibitors

Chest

EBSCO

Stacks

TDNet

BBC Monitoring

LM Information Delivery

SirsiDynix

Conference related blogs

OpenAthens Conference 2018 wrap-up
By Jon BentleyTuesday 3rd Apr 2018

Great success at this year’s British Library event ‘Championing the user’

This year’s fantastic event showcased user demands and patterns as …

Read more
moving from Shibboleth to OpenAthens
By Trevor HoughFriday 16th Mar 2018

Implications for online library resource access following the introduction of single sign-on at the University of Leeds

OpenAthens 2018 Conference speaker Trevor Hough, Service and Support Coordinator …

Read more