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OpenAthens Conference 2018

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Championing the user

22 March 2018

The British Library, London, UK

Join in the conversation on Twitter: #OAconf2018

This year’s conference theme ‘Championing the user’ reflects the challenges
we all face in providing users with secure, simple access to digital content.

Topics range from user-centred design and measuring user access
and engagement to data protection, security and piracy.

Guest speakers include:

Williams Bowes, Director of Policy and General Counsel, The Publishers Association
Don Thibeau, Chief Executive, OpenID Foundation
Torsten Reimer, Head of Research Services, The British Library

Conference sessions are a combination of keynotes,
panel discussions, surgery sessions and case studies.

**Early bird discounts available until 5pm (GMT) 31 January 2018, limited availability. Book now**

Who is this for?Previous delegate feedback | Programme | Programme FAQs | Ticketing | Ticketing FAQs | Speakers | Sponsors and Exhibits | How to get there | Latest news and information

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Delegate feedback from previous OpenAthens Conference, Nov 2016.

“Very good conference!”

“Useful three way dialogue between publishers, information managers and OpenAthens.”

“Good networking opportunities, great to learn about new products and a chance to speak directly to OpenAthens staff.”

Who is this for?

This event is of interest to anyone working in the education and research, healthcare, medical and pharma, corporate and publishing industries that has an interest in identity and access management and secure, seamless access to digital content. Job roles could include Librarians and Library Managers, Information Professionals, Publishers, Product Managers, IT Professionals and Developers.


(subject to change)

09.00 – 09.30
Registration, coffee, networking, clinics and exhibition

09.30 – 09.40
Welcome address
Mike Brooksbank, Chief Commerical Officer, Eduserv

9:40 – 10:10
Opening keynote ‘Championing the User’
Williams Bowes, Director of Policy and General Counsel, The Publishers Association 

10:10 – 10:40
Plenary: Authentication landscapes of tomorrow
Jon Bentley,  Commercial Director, OpenAthens
David Orrell, Application Architect, OpenAthens

10:40 – 11:00
Coffee, networking, clinics and exhibitions

11:00 – 11:30
Plenary: Open Standards & Trusted Transactions
– A Brief History of the OpenID Foundation & OpenID Connect
Don Thibeau, OpenID Foundation

11.30 – 12.30
Panel session: Has federated access management failed the end user?
Tasha Mellins-Cohen, Director of Publishing, Microbiology Society (Facilitator)
Catherine Micklethwaite, Library & Information Services Manager,
Torbay & South Devon NHS Foundation Trust

Richard Northover, Product Director, Elsevier
Dr Sandra Tury, Head of Library Services, University of London International Programmes

12:30 – 13:30
Lunch, networking, clinics and exhibition

13:30 – 14:30
Workshops/ discussion groups

a) Measuring user access and engagement: Who measures what and why?
– Andy Anderson, Business Analyst, OpenAthens

b) Simple steps towards user-centred design
Emma Dent, Customer Experience Manager, Eduserv

c) Protecting the user: Data protection, privacy and security
– Neil Scully, Head of Development and Service Delivery, OpenAthens
and Martyn Jansen, Contracts & Legal Manager, Eduserv

14:30 – 14:45
Coffee, networking, clinics and exhibition

14:45 – 15:45
Workshops/ discussion groups

a) One stop shop for all your library needs – Stacks, EBSCO Discovery Service
and OpenAthens
– Gar Sydnor, VP of SaaS Innovation USA and Canada, EBSCO

b) Quick wins for an easier user journey: discovery, access and personalisation
– Adam Snook, Product Manager, OpenAthens

c) Case studies:
     1. Catherine Micklethwaite, Library & Information Services Manager,
Torbay & South Devon NHS Foundation Trust
2. Two-click efficiency with OpenAthens, Kristina Botyriute, OpenAthens

    3. Trevor Hough, Service and Support Coordinator, Leeds University Library

15:45 – 16:15
Closing keynote: Transforming the online experience for British Library users
Torsten Reimer, Head of Research Services, the British Library

16:15 – 16:25
Closing address
Mike Brooksbank, Chief Commerical Officer, Eduserv

16:25 – 16:55
Drinks reception

17:00 – 17:45
British Library Tours (Limited tickets, prior booking needed)

OpenAthens clinics available via the registration form. Limited availability, prior booking needed.

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Programme FAQs

Are sessions role or industry specific?

Some of the opening, guest speaker and Q&A session aim to appeal to all. We have aimed to deliver a range of breakout sessions and roundtables to appeal to job roles and industry sectors.

What are support clinics?

Running throughout the day, spend up to 15 minutes with a member of our support of development team to discuss any issues face to face. These will be subject to availability.

What is the mini exhibition?

We are inviting a range of partners and suppliers to have small stands in the foyer of the Knowledge Centre, The British Library.

Drinks reception

Join us for a complimentary drink before you travel home.

Any other questions

Please email or call Beth Rutter on +44 (0)1225 437 514.


Ticket type

Early bird (until 31 Jan 2018)

Normal rate


£50 buy one get one half price





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Ticketing FAQs

Why are you charging for tickets?

As a not-for-profit organisation, we are asking for a nominal contribution towards event costs in order for us to deliver a quality conference that is a valuable learning and networking experience for our customers.

Is my ticket refundable?

Sorry, no your ticket is not refundable if you are unable to attend or decide not to come. This is because of the non-refundable contract terms of the venue. If the British Library cancels the event, we will pursue ticket cost refunds on behalf of our customers. If Eduserv need to cancel the event we will endeavour to refund ticket costs.

Is my ticket transferable?

Yes. Please email us with any changes to delegate names.

How do I book my breakout sessions and clinics?

This is included when you register for your delegate place via Eventbrite. Click on the blue ‘Register now’ button above.

How will I get my ticket/s?

Tickets will be emailed – bring a printed copy or show us on your phone.

How many people can attend from each organisation?

At this stage, we are capping delegates to two per organisation. This may change nearer the time.

I have dietary and/or special requirements - how can I let you know?

You can confirm dietary needs and special requirements when registering for your delegate place via Eventbrite.


Don Thibeau

Don Thibeau
Chief Executive, OpenID Foundation

Don is President and Chairman of the Open Identity Exchange (OIX), a non-profit, technology agnostic, organization of global leaders from the private and public sectors. OIX is a test bed for business, legal and governance best practices and policies and operates the OIXnet registry. Don is Chairman of OIX UK/Europe and the Co-Chair of the OASIS Electronic Identity Credential Trust Elevation Methods (Trust Elevation) Technical Committee.  

Don is also the Executive Director of the OpenID Foundation, a standards development organization. The foundation’s membership includes leaders from across industry sectors and governments that collaborate on the development, adoption and deployment of open identity standards. Don blogs at

OIX Board of Directors

Trever Hough

Trever Hough
Service and Support Coordinator, Leeds University Library

Dr Sandra Tury

Dr Sandra Tury
Head of Library Services, University of London International Programmes

Catherine Micklethwaite

Catherine Micklethwaite
Library & Information Services Manager, Torbay & South Devon NHS Foundation Trust

Gar Sydnor

Gar Sydnor
VP of SaaS Innovation USA & Canada, EBSCO

Richard Northover

Richard Northover
Product Director, Elsevier

Tasha Mellins-Cohen

Tasha Mellins-Cohen
Director of Publishing, Microbiology Society

Mike Brooksbank

Mike Brooksbank
Chief Commercial Officer, Eduserv

Kristina Botyriute

Kristina Botyriute
International Technical Pre-Sales Consultant, OpenAthens

Kristina Botyriute is an International Technical Pre-Sales Consultant for OpenAthens and author of ‘Access to online resources: A guide for the modern librarian’ with the determined mission to make the librarian’s job easier.

Daily interactions with libraries across a variety of environments all over the globe has allowed Kristina to help librarians achieve their goals, through bridging the gap between technical and non-technical roles with a mix of expert knowledge and no nonsense approach.

Connect on LinkedIn

Jon Bentley

Jon Bentley
Commercial Director, OpenAthens

Jon has worked in publishing for 20 years with a variety of commercial and business publishers. His career has spanned the transformation from print to digital as companies have reacted and adapted to new technology. But his belief remains that the fundamental purpose of a publisher hasn’t changed. Accessibility to accurate, intelligent, insightful information has never been more important. Trust is paramount and Jon is delighted that OpenAthens participates in establishing that trust between the publishers, libraries and the end users.

Follow Jon on Twitter

Connect on LinkedIn

Adam Snook

Adam Snook
Product Manager, OpenAthens

Neil Scully

Neil Scully
Head of Development and Service Delivery, OpenAthens

Andy Anderson

Andy Anderson
Business Analyst, OpenAthens

David Orrell

David Orrell
Application Architect, OpenAthens

Martyn Jansen

Martyn Jansen
Contracts & Legal Manager, Eduserv

Emma Dent

Emma Dent
Service Excellence Manager, Eduserv

Sponsors and Exhibitors

We have a few sponsorship opportunities available and these include:

• Exhibitor space
• Drinks reception
• Two British Library tours after the conference

Download more information and the booking form.

Please contact Jane Charlton with any queries.

How to get there

Knowledge Centre
The British Library
96 Euston Rd
Kings Cross

Is there any parking?
There is no parking at this venue.

Where is the nearest train station?

King’s Cross. This is an eight minute walk from the venue.

Where is the nearest airport?

London City Airport.

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