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Health check service for publishers

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Time for a user experience health check?

Is user experience missing from your publishing cycle? Are researchers and learners getting a bad deal with it comes to navigating and accessing content on your platform? Concerned about people turning to piracy sites and other work-arounds to access your content. Or maybe you want to increase use of your digital resources and give users the best possible online experience.

As a leading provider of federated single sign-on solutions, we offer a health check consultancy service which complements our existing range of products and services.

Led by our experienced technical consultants, we’ll help you to identify where you can simplify and enhance your users online journey.

What’s included in the health check?

Our new service includes:

  • An in-depth user journey encompassing:

    • Users experience of contacting their support/ subscriptions team
    • Establishing federated access and help documentation related to federated access
    • User login experience
    • Creating direct links to journals and other content
    • Language and terminology at login
    • Ease and consistency of language and messaging
    • Personalisation e.g. tied to federated login or separate credentials
  • A report outlining key problem areas, technical recommendations related to your OpenAthens implementation and the best possible SSO scenario
  • A follow up ‘spot check’ at a time agreed with you after our recommendations have been implemented to ensure everything is working as it should.

Not sure what to expect?

Contact your account manager or email us with the subject header ‘OpenAthens Health Check for publishers’ to find out more.

Interested in how else we can help?

Review our UX recommendations guidance and webinar recording.

We offer a range of other consultancy services. Get in touch if you would like to discuss these with us.

Find out more