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And the winner is Emerald Publishing for their Emerald Insights platform! Find out why they won and see their presentation at our Access Lab 2020 conference.


We are pleased to announce the following three publishers have made it to the final stage of our new ‘Best publisher user experience award’. :

Read more about the entries and see their presentation at our finalists webinar.

Follow us on Twitter #uxaward2020.

About the award

Our award for best publisher user experience puts the spotlight on those publishers that strive to put their users at the heart of their service design with the simple aim of giving users easy access to their content.

The award builds on our ongoing commitment to drive forward innovation in the information industry and to make access to knowledge as easy as possible for end users.

What is the process?

30 September 2019 Publishers submit their award entry
4 – 22 November 2019 Call for participation: librarian and library user 15 min telephone interviews describing their experiences of shortlisted publishers
25 November –
6 December 2019
Interviews with librarians and library users
w/c 20 January 2020 Panel of judges mark award entries, taking into account anonymised data from user experience interviews.
20 February 2020 Webinar: finalists present their work as a 10 min case study
19 March 2020 Access Lab 2020 conference: winner announced and asked to give a 10 min case study presentation

Entry criteria

  1. Main reasons for changing the user experience. Include any user research that informed this decision, including techniques you used and examples of qualitative and quantitative data. 
  2. Engagement with users during the project and your approach to user experience generally​, including evidence of ongoing user testing and iteration to keep improving the journey 
  3. Main changes and benefits to your users
  4. Any cross-team or external collaboration​
  5. Value, impact and ROI of changes to the user experience​
  6. Share your plans for future development

Please note the submissions for this award are now closed.

Panel of judges

  • Bernie Folan, scholarly communications consultant
  • Helen Malone, director, Global Information Hub, GSK
  • Andy Priestner, trainer and consultant, UXinLibraries
  • Rich West, senior digital content and ux manager, Jisc

Our marketing manager, Jane Charlton will chair the panel of judges.

Any queries?

Please contact Jane Charlton, marketing manager at OpenAthens.