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Remote Access resource hub

Get in touch

Struggling to support your library users during lockdown? We’re here to help!

Our team are ready to help and support you and your library users with remote access to online resources and services.

Our new resource hub will help signpost you to the most relevant information you need right now. If you can’t find what you’re looking for we would love to hear from you.

If you’re not already a customer of ours, please get in touch to find out how our products help give your library users a simple, seamless journey to content and services.

We’re business as usual

We are very much business as usual during this pandemic and our reliable service remains fully functional. Our teams have all the necessary access and equipment to continue providing you with everything you need to make the most of OpenAthens.

Read our latest statement on the Coronavirus (COVID-19).

Follow us on Twitter using the hashtag #RemoteAccess.


Getting you up and running

New to OpenAthens? Watch our short video to find out more about how we can help you provide remote access to content.

Join our library product demo webinar on 10 June, 11 am EDT/ 4pm GMT to learn about our usage statistics tool and how we can help you increase the usage of your resource subscriptions. You’ll also find out how our product connects to your existing SSO infrastructure for a seamless user experience.

All onboard

Our onboarding guide, admin training and other resources help new customers get setup quickly and easily.

Remote working

We can help you keep your library services open during the lockdown.

OpenAthens 101

We’ve developed a guide for librarians so you can make the most of our product. Making it easy for library users to access your resources is what we do best.

Join our next OpenAthens101 webinar on 25 June 2020 4pm GMT to find out more about how to manage proxy and other resources in our product catalogue.

Keeping your services running

We support library administrators with setup, login and managing the dashboard through our support portal.

Our talented service desk experts are highly rated by our customers.  Watch our customer charter presentation and let us know how we can help you troubleshoot any issues.

Check our service status page for the latest updates on maintenance and service availability.

EBSCO support

If you’re an EBSCO customer, please visit their COVID-19 resource hub for help and support.

Jisc support

Our parent company Jisc provide help and information for members in UK education and research organisations around responding to coronavirus (COVID-19).


Getting you up and running

New to OpenAthens? Watch our short video to find out how we can help you provide remote access to content.

Scale up your service to more users world-wide

We can help you scale up your service to more library customers and users around the globe. Our stable and reliable service is used by more than 4 million users world-wide.

Consistent, simple access to your resource

Take this opportunity to improve the user experience of your product and redesign your platform based on simple, consistent user journeys.

Read our blog ‘UX recommendations for improved access to content’.

Watch our webinar ‘Recommendations for improved user experience’:


Read Jisc’s joint statement on access to content in response to COVID-19. Jisc and other UK membership organisations call all providers of digital content and software to help institutions maintain their teaching and research activity during this time of crisis.