Remote Access resource hub

Getting you up and running

New to OpenAthens? Watch our short video to find out more about how we can help you provide remote access to content. Also available in Simplified Chinese and Spanish.

Watch our library product demo to find out more about our usage statistics tool and how our product connects to your existing SSO infrastructure to enable a more seamless user experience.

All onboard

Our onboarding guide, admin training and other resources help new customers get setup quickly and easily.

• Onboarding guide
• Library administrator training
• Video: What OpenAthens can do for you: creative applications for the academic library
• Blog: Top tips on setup
• Generate an OpenAthens link
• Read about how our new customer Museum of London onboarded successfully during lockdown.

Remote working

We can help you keep your library services open during the lockdown.

• How to work from home 
• How to reset a password
• Blog: Working from home as an OpenAthens information manager
• Guide: How library users can login from home
• Case study: Find out how we helped NHS health workers during the pandemic.

OpenAthens 101

We’ve developed a guide for librarians so you can make the most of our product. Making it easy for library users to access your resources is what we do best.

• OpenAthens 101 for libraries playlist
• OpenAthens 101: a guide for our librarians

Keeping your services running

We support library administrators with setup, login and managing the dashboard through our support portal.

Our talented service desk experts are highly rated by our customers.

• Watch our customer charter presentation and let us know how we can help you troubleshoot any issues.
• Check our service status page for the latest updates on maintenance and service availability.
• Read our blog about how we support our customers worldwide.

EBSCO support

If you’re an EBSCO customer, please visit their COVID-19 resource hub for help and support.

Jisc support

Our parent company Jisc provide help and information for members in UK education and research organisations around responding to coronavirus (COVID-19).

Getting you up and running

New to OpenAthens? Watch our short video to find out how we can help you provide remote access to content. Also available in Simplified Chinese and Spanish.

Scale up your service to more users world-wide

We can help you scale up your service to more library customers and users around the globe. Our stable and reliable service is used by more than 4 million users world-wide.

• Discover how we helped the Institute of Physics extend its access to Chinese students and researchers during the pandemic.
• Watch our short presentation to find out more about our global service availability and customer service charter.
• Read our blog about supporting our customers worldwide.
• Contact our talented service desk experts to find out how to connect to other identity federations and to help you troubleshoot any issues.

Consistent, simple access to your resource

Take this opportunity to improve the user experience of your product and redesign your platform based on simple, consistent user journeys.

Read our blog ‘UX recommendations for improved access to content’.

Watch our webinar ‘Recommendations for improved user experience’:

Jisc

Read Jisc’s joint statement on access to content in response to COVID-19. Jisc and other UK membership organisations call all providers of digital content and software to help institutions maintain their teaching and research activity during this time of crisis.