OpenAthens sponsored a survey of librarians’ experiences and perceptions of identity and access management.
This paper presents the key findings from 545 responses. It is evident that librarians are taking new use cases as a trigger for rethinking the library’s role while retaining a focus on keeping the user experience as simple and unobtrusive as possible.
– Respondents’ clear priority is a seamless user journey.
– Access management is a source of friction.
– Most respondents want a solution that doesn’t require IT knowledge.
– There is a lack of confidence around the technical language.
– Demand for off-site access is growing.
– A high proportion of respondents feel they are behind the curve.