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Providing access to specific user groups

AvatarBy Michelle Silvestre
Category - Blog

Monday 22nd July 2019

Providing access to specific user groups

We want to make librarians’ lives easier!

Our head of sales Rob Scaysbrook discusses how we give librarians useful tools to help them work with different user groups.

We make it our mission to understand the needs of the librarians we work with so we can help them provide users at their organisation with vital access to content.

We recently reached out to our library customers to find out whether there were any issues they regularly faced with managing access and if we could develop any features that could help overcome these challenges.

As a result of these conversations, we developed some tools which are enabling librarians to configure different user groups. And (we are pleased to hear!) these are helping our customers hugely in their daily responsibilities.

Who gets access to what?

Firstly, it’s now possible to configure specific user groups so that librarians can deliver a wide range of content to different users and that the right people have access to the relevant online publications.

For example, when it comes to content licences, students and alumni at universities might not have the same access permissions at their libraries. Our software allows librarians to separate these groups and deliver the right content.

Also, universities sometimes support walk-in visitors from the public. Libraries can create temporary user functionality so these visitors can access content too.

Reporting and analytics

Another useful element of categorising user groups is to help our customers with reporting and analytics. Using OpenAthens, libraries can categorise and analyse content usage across different departments, or differentiate between staff and student usage. This can help librarians to provide accurate reports for budgeting purposes.

Beyond the academic sphere, we also work with corporate libraries so they can attribute costs across their various global departments using our reporting functions.

The content of these corporate libraries might be distributed globally but used by project-based teams in specific locations. The statistics we provide can show where exactly the content is being used so the costs can be assigned accordingly.

Some US universities are also looking to use the reporting capabilities to track the number of times students actively use their online libraries. As you can imagine, this is hugely important information that can help identify students that are perhaps not as engaged in their learning as other students and could be falling behind. At the end of the period of study, the data gathered could be pooled to demonstrate whether there is a correlation between student success and library usage.

We’re certainly looking forward to finding out the results of these studies, especially for demonstrating the power of such reporting functions for delivering access to specific groups.

Interested in finding out more about our reporting and analytics?

Book a demo now!


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